FAQS General Inquiries:
Q: Which areas of Cornwall do you cover for WiFi and Starlink installation?
A: We provide our full range of WiFi networking, CCTV, Dahua alarm systems, and Starlink installations across the entire county. From Land’s End and Penzance up to Bude and Launceston, we’ve got Cornwall covered. Being based in Mid Cornwall (near St Austell/Bodmin), we are perfectly positioned to reach any coastal or rural location quickly.
Q: Are you a local Cornwall-based networking company?
A: Yes, we are a locally owned and operated business based in the heart of Mid Cornwall. Unlike national providers, we have first-hand experience with the unique connectivity challenges and "dead zones" faced by Cornish residents and businesses. We pride ourselves on providing a personal, reliable service to our local community.
Q: Do you offer free consultations for home networking or security?
A: Absolutely. We provide free, no-obligation phone consultations to discuss your Starlink, Ubiquiti, or Ruijie setup. Because a "one size fits all" approach doesn't work with thick Cornish granite or properties tucked into coastal valleys, we also offer professional on-site surveys. We’ll visit your site—whether it’s a farmhouse on Bodmin Moor or a seaside terrace in St Ives—to test signal strength and identify the best mounting points to withstand Atlantic gales.
FAQS Starlink Installations in Cornwall:
Q: Does Starlink work well in Cornwall?
In our experience, Starlink is the 'silver bullet' for properties in the Glynn Valley or the rugged coast near Boscastle, where traditional copper lines are too long to provide decent speeds. We recently installed a system in a valley near Liskeard where the customer went from 2Mbps to 250Mbps instantly.
Q: Do I need to purchase my Starlink equipment before booking an installation?
A: Yes, you will need to order your hardware directly from the Starlink website ($starlink.com/gb/residential$) first,In Cornwall its generally ariving with 2-3 days despite starlinks estimated 2-3 week delivery time guide.Because Starlink accounts are tied to the individual owner for billing and satellite positioning, we cannot purchase the kit on your behalf. Once you have your "Dispatch" email or the kit has arrived, contact our Cornwall team, and we will get you on the schedule for a professional exterior mount and setup.
Q: Can you help me find the best location for my Starlink dish?
A: Absolutely. Finding the right spot is the most critical part of a successful installation—especially in Cornwall’s varied landscape. We use specialized diagnostic tools to conduct a thorough site survey, identifying any potential obstructions like trees or tall buildings. Whether it requires a chimney mount, a wall bracket, or a bespoke pole installation, we ensure your dish has a clear line of sight for maximum signal strength and zero dropouts.
Q: Can you integrate Starlink with my existing home or business network?
A: Yes, we specialize in "beyond the box" setups. While the standard Starlink router is a good start, it often struggles to reach every room in larger Cornish homes. We can bypass or extend your Starlink connection into a high-performance Ubiquiti UniFi or Ruijie Reyee mesh system. This provides seamless, high-speed Wi-Fi coverage across your entire property, including outbuildings, garden offices, and thick-walled traditional cottages.
Q: How do you mount Starlink to handle Cornish coastal gales?
A: This is where DIY installs often fail. For properties in Falmouth, St Ives, or Newquay, we don't use standard plastic mounts. We use galvanised steel chimney cradles or heavy-duty wall brackets designed to withstand 70mph Atlantic gusts. We also ensure all cabling is UV-rated to prevent the salt air from degrading your connection over time.
Q: Will Starlink work through my thick granite walls?
A: The Starlink router is decent, but it won't penetrate a 3-foot thick granite wall in an old Cornish farmhouse. To solve this, we typically bypass the Starlink router and install a Ubiquiti UniFi mesh system or hardwired access points. This ensures you have 4K streaming in the lounge and a solid connection in the garden office, regardless of how much stone is in the way.
FAQS 4/5G Internet Solutions:
Q: Is 4G/5G home internet better than Starlink?
A: It depends on your "line of sight." In Central Truro or St Austell, a 5G external antenna can often provide lower latency and lower costs. However, out on the Roseland Peninsula, 4G signals are notoriously patchy. During our site survey, we perform a "live signal test" with professional hardware to see which tech actually wins at your specific gate—don't trust the online coverage maps; in Cornwall, they are frequently optimistic.
Q: Can you improve my mobile internet signal in a rural area?
A: Yes, we specialise in maximising mobile internet signal strength using high-gain antennas and specialised equipment, even in areas with limited coverage.
Q: Do I need a strong mobile phone signal for 4/5G internet to work?
A: While a stronger signal is beneficial, we can often improve connectivity even in areas with weak signals using our specialised equipment. We conduct site surveys to determine the best solution.
Q: Will you advise on future technology, such as other satellite internet providers?
A: Yes, we are committed to staying up-to-date with the latest connectivity technologies. We will advise on and install emerging technologies as they become available.
FAQS Home Networking -Ubiquiti UniFi & Ruijie networks:
Q: Why should I install a professional home network?
A professional installation using enterprise-grade hardware like Ruijie Reyee or Ubiquiti UniFi ensures edge-to-edge Wi-Fi coverage, eliminating dead zones. You’ll benefit from high-speed performance, robust security, and the stability required for seamless remote working and smart home integration.
Q: Are you certified to install Ubiquiti UniFi and Ruijie equipment?
A: Yes, we are certified installers for both Ubiquiti UniFi and Ruijie Reyee systems. We specialize in designing and deploying custom networks using these industry-leading platforms to ensure your home or business stays connected with maximum uptime.
Q: Can you integrate my smart home devices with my network?
A: Absolutely. By utilizing the advanced VLAN and management features of Ruijie and UniFi hardware, we can seamlessly integrate your smart home devices. This provides you with centralized control while keeping your primary data and work devices secure on a separate, high-speed segment.
Q: How do I get WiFi into a stone outbuilding or garden office?
A: We specialise in "Point-to-Point" wireless bridges. Instead of digging trenches through your garden or patio, we mount two small, discreet "dishes" that beam your internet from the main house to the outbuilding. We’ve used this tech to provide seamless 500Mbps speeds to holiday lets and home offices across Bodmin Moor without a single cable in the ground.
FAQS IP CCTV Systems:
Q: Can I view my Dahua CCTV footage remotely on my phone?
A: Yes, absolutely. We specialize in Dahua IP CCTV systems that offer seamless remote access. Once installed, we’ll set up the secure app on your smartphone, tablet, or PC, allowing you to view crystal-clear 4K live footage and play back recordings from anywhere in the world. Whether you’re at work or away from Cornwall on holiday, your property is always just a tap away.
Q: Do you provide ongoing support for Dahua CCTV systems?
A: Yes. As certified Dahua installers, we don't just "fit and forget." We provide comprehensive ongoing support and maintenance to ensure your firmware is updated, your storage is recording correctly, and your sensors are optimized. From troubleshooting app connectivity to physical camera cleaning, we ensure your security system remains 100% reliable year-round.
Q: Will you help me choose the best locations for my security cameras?
A: Yes, getting the right angles is essential for usable evidence. We conduct a professional site survey of your Cornish property to identify vulnerable entry points and high-traffic areas. By strategically placing Dahua's advanced AI cameras (featuring TiOC—Three-in-One Camera technology), we ensure maximum coverage with zero blind spots, providing a far more effective deterrent than a standard DIY setup.
FAQS Alarm systems:
Q: What is the Dahua AirShield alarm system?
A: The Dahua AirShield is an advanced wireless alarm system designed to provide comprehensive home and business security. It utilizes cutting-edge technology to detect intrusions, fires, and other potential threats, offering reliable protection and peace of mind
Q: What are the key features of the Dahua AirShield system?
A: Wireless connectivity for easy installation.
Long-range communication between devices.
Intelligent detection algorithms to minimize false alarms.
Mobile app integration for remote monitoring and control.
Integration with Dahua CCTV systems.
Variety of detectors, including motion, door/window, and smoke detectors.
Two way audio with some devices.
Long battery life on wireless devices.
Q: Is the Dahua AirShield system easy to install?
A: Yes, the wireless nature of the system simplifies installation. However, for optimal performance and to ensure proper setup, professional installation is recommended.
Q: Can I control the Dahua AirShield system remotely?
A: Absolutely. The system comes with a user-friendly mobile app that allows you to arm/disarm the system, receive notifications, and view system status from anywhere in the world.
Q: Does the Dahua AirShield system integrate with other Dahua security products?
A: Yes, the AirShield system is designed to integrate seamlessly with Dahua's range of CCTV and other security solutions, providing a unified security ecosystem.
Q: How reliable is the Dahua AirShield system in preventing false alarms?
A: Dahua has incorporated advanced detection algorithms to minimize false alarms. However, proper placement and configuration of detectors are crucial for optimal performance.
Q: How reliable is the Dahua AirShield system in preventing false alarms?
A: Dahua has incorporated advanced detection algorithms to minimize false alarms. However, proper placement and configuration of detectors are crucial for optimal performance.
Q: What types of detectors are available for the Dahua AirShield system?
A: The system supports a wide range of detectors, including:
Motion detectors
Door/window contact sensors
Smoke detectors
Gas detectors
Water leak detectors
Keypad and remote controls.
Q: Is the Dahua AirShield system suitable for both residential and commercial properties?
A: Yes, the system's flexibility and scalability make it suitable for a variety of applications, from small homes to large commercial buildings.
Q: What is the battery life of the wireless detectors?
A: Battery life varies depending on the type of detector and usage, but Dahua designs their devices to have long battery life, often lasting several years.
Q: Does the system have a backup power supply?
A: Yes, the main control panel typically includes a backup battery to ensure continued operation during power outages.
Q: Can you survey our property
A: yes we can offer a comprehensive survey of your property to ensure all your security needs are met
Q: Does the Dahua AirShield alarm work in areas with poor phone signal?
A: We account for Cornwall’s "dead zones." We typically install the Dahua AirShield Hub with a dual-path setup: it connects to your Starlink/Fibre broadband as the primary path, but we also include a roaming SIM card as a backup. If a storm knocks out your main internet, the alarm still communicates via the strongest available mobile tower.
GET IN TOUCH Contact & Booking:
Q: How do I book an installation or consultation?
A: You can contact us via phone, email, or by filling out the contact form on our website. We'll be happy to discuss your needs and schedule an appointment.
Q: What are your opening hours?
A: Please refer to our contact page for our current opening hours.