FAQS General Inquiries:
Q: Where in Cornwall do you provide your services?
A: We provide our full range of WiFi, networking, CCTV, Alarm and internet connectivity solutions throughout the entirety of Cornwall, from Lands End to Bude and everywhere in between. Being based in Mid Cornwall, we are centrally located to serve all areas.
Q: Are you a local company?
A: Yes, we are a locally owned and operated business based in Mid Cornwall. We understand the unique connectivity challenges faced by residents in this region.
Q: Do you offer free consultations?
A: Yes, we offer free, no-obligation phone consultations and paid site surveys to discuss your specific needs and provide tailored solutions. Please contact us to arrange a convenient appointment.
FAQS Starlink Installations:
Q: Do I need to purchase my Starlink equipment before contacting you?
A: Yes, you must order your Starlink kit directly from the Starlink website (starlink.com/gb/residential) before we can schedule an installation.
Q: Can you help me choose the best location for my Starlink dish?
A: Absolutely! We conduct a thorough site survey to determine the optimal location for your Starlink dish, ensuring maximum signal strength and performance.
Q: Do you integrate Starlink with my existing home network?
A: Yes, we seamlessly integrate your Starlink connection with your existing home network, providing seamless Wi-Fi coverage throughout your property.
FAQS 4/5G Internet Solutions:
Q: Can you improve my mobile internet signal in a rural area?
A: Yes, we specialise in maximising mobile internet signal strength using high-gain antennas and specialised equipment, even in areas with limited coverage.
Q: Do I need a strong mobile phone signal for 4/5G internet to work?
A: While a stronger signal is beneficial, we can often improve connectivity even in areas with weak signals using our specialised equipment. We conduct site surveys to determine the best solution.
Q: Will you advise on future technology, such as other satellite internet providers?
A: Yes, we are committed to staying up-to-date with the latest connectivity technologies. We will advise on and install emerging technologies as they become available.
FAQS Home Networking & Ubiquiti UniFi:
Q: Why should I install a professional home network?
A: A professionally installed network provides enhanced Wi-Fi coverage, improved performance, increased security, and seamless integration for smart home devices and remote working.
Q: Are you certified to install Ubiquiti UniFi equipment?
A: Yes, we are Ubiquiti certified installers, specialising in the design and installation of UniFi networks.
Q: Can you integrate my smart home devices with my network?
A: Yes, we can seamlessly integrate your smart home devices with your network, providing centralised control and management.
FAQS IP CCTV Systems:
Q: Can I view my CCTV footage remotely?
A: Yes, our IP CCTV systems allow you to view live footage from anywhere in the world via your smartphone, tablet, or computer.
Q: Do you provide ongoing support for CCTV systems?
A: Yes, we provide ongoing support and maintenance to ensure your CCTV system remains reliable and effective.
Q: Will you help me choose the best locations for my CCTV cameras?
A: Yes, we conduct a thorough site survey to identify the optimal locations for your CCTV cameras, ensuring comprehensive coverage of your property.
FAQS Alarm systems:
Q: What is the Dahua AirShield alarm system?
A: The Dahua AirShield is an advanced wireless alarm system designed to provide comprehensive home and business security. It utilizes cutting-edge technology to detect intrusions, fires, and other potential threats, offering reliable protection and peace of mind.
Q: What are the key features of the Dahua AirShield system?
A: Wireless connectivity for easy installation.
Long-range communication between devices.
Intelligent detection algorithms to minimize false alarms.
Mobile app integration for remote monitoring and control.
Integration with Dahua CCTV systems.
Variety of detectors, including motion, door/window, and smoke detectors.
Two way audio with some devices.
Long battery life on wireless devices.
Q: Is the Dahua AirShield system easy to install?
A: Yes, the wireless nature of the system simplifies installation. However, for optimal performance and to ensure proper setup, professional installation is recommended.
Q: Can I control the Dahua AirShield system remotely?
A: Absolutely. The system comes with a user-friendly mobile app that allows you to arm/disarm the system, receive notifications, and view system status from anywhere in the world.
Q: Does the Dahua AirShield system integrate with other Dahua security products?
A: Yes, the AirShield system is designed to integrate seamlessly with Dahua's range of CCTV and other security solutions, providing a unified security ecosystem.
Q: How reliable is the Dahua AirShield system in preventing false alarms?
A: Dahua has incorporated advanced detection algorithms to minimize false alarms. However, proper placement and configuration of detectors are crucial for optimal performance.
Q: What types of detectors are available for the Dahua AirShield system?
A: The system supports a wide range of detectors, including:
Motion detectors
Door/window contact sensors
Smoke detectors
Gas detectors
Water leak detectors
Keypad and remote controls.
Q: Is the Dahua AirShield system suitable for both residential and commercial properties?
A: Yes, the system's flexibility and scalability make it suitable for a variety of applications, from small homes to large commercial buildings.
Q: What is the battery life of the wireless detectors?
A: Battery life varies depending on the type of detector and usage, but Dahua designs their devices to have long battery life, often lasting several years.
Q: Does the system have a backup power supply?
A: Yes, the main control panel typically includes a backup battery to ensure continued operation during power outages.
Q: Can you survey our property
A: yes we can offer a comprehensive survey of your property to ensure all your security needs are met
GET IN TOUCH Contact & Booking:
Q: How do I book an installation or consultation?
A: You can contact us via phone, email, or by filling out the contact form on our website. We'll be happy to discuss your needs and schedule an appointment.
Q: What are your opening hours?
A: Please refer to our contact page for our current opening hours.